Frequently Asked Questions
Everything you need to know about your Banlieue experience.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary depending on the destination and selected courier.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment methods like iDEAL and Klarna.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking link. You can use this link to monitor your package's progress in real-time.
Are your products true to size?
Most of our items feature a signature athletic or oversized fit. We recommend checking the specific size guide located on each product page to find your perfect fit.
Do I have to pay import duties?
For orders outside the European Union, custom fees and import duties may apply. These charges are the responsibility of the customer and are determined by local customs authorities.